Privacy Policy

Policy updated: 21 Jun 2020

Policy Effective from: 21 Jun 2020

1. Information Collection and Use:

 

For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information. The information that we request is will be retained by us and used as described in this privacy policy.

The app does use third party services that may collect information used to identify you.

 

How we collect

 

Information Collected by Customer Support:

When you ask for assistance from our Customer Support team, we will collect and store the contact information you provide (generally your name and e-mail address), information about your gameplay or activity on the Services, and your user-name or ID number. We will also store the correspondence and any information contained within.

 

Technical and Usage Information:

We want to inform you that whenever you use our Service, in a case of an error in the app we collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol ("IP") address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.

 

How we use it

 

We may use your information to troubleshoot, improve and optimize our Services, contact you, conduct research and create reports for internal use.  We use information collected through our Service for purposes described in this Policy or disclosed to you in connection with our Service. For example, we may use your information to:

 

  • Operate and improve our Services;

  • Understand you and your preferences to enhance your experience and enjoyment using our Services;

  • Respond to your comments and questions and provide customer service;

  • Provide and deliver products and services you request;

  • Deliver advertising and marketing and promotional information to you;

  • Send you related information, including confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages;

  • Communicate with you about promotions, contests, rewards, upcoming events, and other news about products and services offered by us and our selected partners;

 

Use of Your Information by Others:

 

Third Party Services. We may provide your information to third party companies to perform certain services, including but not limited to hosting services, payment processing, analytics, customer service and to assist us in our marketing efforts. Where we share your information with third-party service providers and business partners, we ensure that we have appropriate agreements in place to protect your information as required by applicable data protection laws. 

 

To the extent we display advertising in our Services, we may allow advertising networks of our affiliates and partner networks to collect information about your mobile device to enable them to serve targeted ads to you. Such mobile device data includes the following:

  • Device make, model and operating system;

  • Device properties related to screen size & orientation, audio volume and battery;

  • Carrier;

  • Operating system;

  • Name and properties of mobile application through which a consumer interacts with the Services;

  • Country, time zone and locale settings (country and preferred language);

  • Network connection type and speed;

  • IP Address;

 

The privacy policies of our advertising partners may include additional terms and disclosures regarding their data collection and use practices. We encourage you to check those privacy policies to learn more about their practices. You may also limit data collection by third parties by using your mobile device settings.  Please note that electing to opt-out will not stop advertising from appearing in your browser or applications.  It may make the ads you see less relevant to your interests.  Additionally, please not that if you use a different browser or erase cookies from your browser, or use a different mobile device, you may need to renew your opt-out choices.

 

 

2. Log Data:

We want to inform you that whenever you use our Service, in a case of an error in the app we collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol ("IP") address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.

 

Service Providers:

We may employ third-party companies and individuals due to the following reasons:

  • To facilitate our Service;

  • To provide the Service on our behalf;

  • To perform Service-related services; or

  • To assist us in analyzing how our Service is used.

We want to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

 

3. Security:

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

 

4. Links to Other Sites:

This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

 

5. Children's Privacy:

These Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

 

6. Specific Provisions for EU Individuals:

 

Accessing and Correcting Your Personal Information.  At any time, you may contact us at privacy@autumnbytes.com and request to access the personal data that we hold about you. We may need to ask you to provide certain information to make sure you are who you claim to be. If you find the information on your account is not accurate, complete or updated, then please provide us with the necessary information to correct it. 

Withdrawing Your Consent. Contact us if you would like to withdraw your consent to the processing of your personal data. Exercising this right will not affect the lawfulness of processing based on consent before withdrawal. 

Erasing or Restricting Access to Your Information.  You may request to delete or restrict access to your personal data. We may postpone or deny your request if your personal data is in current use for providing Services or for other legitimate purposes, in which case we will let you know if we are unable to do so and why. 

Transferring your Personal Data (Otherwise known as Your Right to Data Portability).  You have the right to receive your personal data that you have provided us in a structured, commonly used and machine-readable format and the right to transmit that data to another party of your choice, where technically feasible. 

If you have any concerns about the way we process your personal data, you are welcome to contact us at privacy@autumnbytes.com

 

7. Changes to This Privacy Policy:

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us. Email - hello@autumnbytes.com

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